ILONA IPSEN

Operations Leadership | Sr Vendor & Program Management
AI & Automation | Trust & Safety | Customer Excellence

🎯 Senior Operations with extensive experience driving scalable programs across Tech Operations, Trust & Safety, and Customer Experience. Bridging the gap between strategic business objectives and technical execution through a results-driven, operationally focused approach.✨ Over the past 6+ years in Tech Operations, combined with 12+ years in Global Customer Operations, I lead process standardisation to drive cost reduction and operations improvements without impacting user experience neither platform safety.🤝 Proven track record of leading high-performing teams (150+ members). I believe strong leadership and partnership, prioritise a human-centric approach — coaching and mentoring to feel supported, confident, and capable of delivering at a high standard.🚀 Passionate about AI-driven innovation, and entrepreneurship, I leverage my background in Computer Science and my Master’s in Big Data and AI to streamline processes and build scalable, technology-enabled solutions. I’m particularly interested in applying AI and automation to improve efficiency and drive meaningful business impact.